Mokara Solutions Wellness Salon Return Exchange Policy

We’re committed to ensuring your satisfaction with every purchase. Please review our return policy below for guidance on returns and exchanges.

1. 30-Day Return Exchange Period: Returns  exchanges  are accepted within 30 days of purchase for unopened, unused products in original packaging. Opened or used products cannot be returned due to quality standards.
2. Special Orders: All special orders are final sale and non-refundable, as they are customized specifically for you. These require full prepayment at the time of purchase.
3. Proof of Purchase: Please provide your original receipt or proof of purchase to process any return or exchange.
4. Exchange Process: To begin an exchange, reach out to us directly, and we’ll guide you through the steps. Exchanges are the best way to find a product that you are satisfied with.
5. Defective or Damaged Items: For items that arrive defective or damaged, please notify us within 15 days of receipt for prompt assistance with a replacement or refund.
   
   

Thank you for choosing Mokara Solutions. Your satisfaction is important to us, and we’re here to help with any questions